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Answers before questions even arise – from A to Z

A

Active & wellness programme
Varied sporting activities and culinary delights are offered in our hotel. You will receive your personal overview at check-in. Click here for a sneak peek!

Allergies, diets, and special food
We kindly ask you to inform our reception or restaurant of any special dietary requirements.

Alpbachtal Card
With your guest card – the Alpbachtal Card – many services on your holiday are free for you; the card will await you on your breakfast table the day after arrival.

Aperitif
Delicious cocktails or whiskies await you in our Bögler’s bar– an ideal way to set the mood for a lovely evening.

B

Babies
Baby monitors and buggies are available at reception (while stocks last).
We’ll be happy to help you organise a babysitter. Rate: approx. €20.00 per hour

Barrier-free
Yes, absolutely. More information is available here!

Bathrobe & slippers
Can be found in the wellness bag in your room.

Beauty
Let yourself be pampered by our beauticians! Appointments at the Vitalquell reception (direct dial no. 107 or no. 100).

Bill
To avoid longer waiting times, we recommend that you settle the room bill the evening before departure. Our reception is at your disposal until 9.30 p.m. We also recommend that you check and sign the restaurant receipts daily.

Bögler’s bar
Known as Alpbach’s living room. Our bar manager Nikki and his team serve you home-made pastries and delicacies for the big or small appetite. Open from 10 a.m. to midnight. In good weather, we also open our sunny bar. Best of all: warm cuisine from 11.45 a.m. to 9.45 p.m.

C

Cancellation conditions 
According to the Austrian Hotel Contract Conditions:

  • Up to 2 months before arrival: free cancellation
  • Up to 1 month before arrival: 40% cancellation costs
  • Up to 1 week before arrival: 70% cancellation costs
  • In the week of arrival: 90% cancellation costs

In the event of cancellation, your deposit will be credited towards your next holiday.
We recommend taking out travel cancellation insurance.

Celebrations
Let us know about your special days, such as birthdays, wedding anniversaries, etc. – we will decorate your restaurant table for the occasion. Take time to celebrate life!

Check-in | Check-out
Check-out by 11 a.m., check-in from 3 p.m.

Children
Our kids’ club is at your disposal;
with childcare during the summer holidays and in winter.

Conference room
Fichtensaal: Our conference room can be used for conferences, seminars, and celebrations of all kinds. Please ask at reception for our detailed documents.

Credit cards
We accept the following cards: EC card, Visa, and Mastercard. Please understand that we do not accept cheques. We are happy to grant a 2% discount for cash payment.

D

Departure
On the day of departure, we ask you to vacate your room by 11 a.m. – we will be happy to assist you with your luggage (direct dial no. 100). On the day of departure, our spa area is still available to you for the whole day – so you can enjoy your holiday to the full.

Dining out
If you don’t plan on having dinner at the hotel, please inform us by 12 p.m. at the latest. Unfortunately, we cannot take later cancellations into account. You are welcome to deregister for dinner twice during your weekly stay. For shorter breaks (up to 3 nights), we unfortunately cannot refund dinners not consumed.

Dogs
Your four-legged friend is welcome with us. Dogs love the natural landscapes around your holiday home – unfortunately, they are not allowed in our restaurant. A welcome package awaits them in your room. We charge €30.00 per day for pets.

Dog walking service
We will be happy organise a walking service for your four-legged friend; more information at reception.

Do not disturb
Your privacy is of utmost importance to us. To protect it, we ask you to use the “Do not disturb” sign if you do not wish to be disturbed. As long as the sign is hanging on your door handle, room cleaning won’t visit your room.

Dress-code in the restaurant
In the evening, we ask you to wear smart casual clothes in the restaurant.

E

Early breakfast
If you plan to start your day earlier than usual, we will be happy to prepare a "thermo-breakfast" for you. Please inform our reception by 9 p.m.

E-charging stations
In our garage, you will find 25 e-charging stations, which you can use free of charge during your stay.

Emergency numbers
Ambulance – phone no. 144
Police – phone no. 133
Firefighters – phone no. 122
Mountain rescue – phone no. 140

Errands of all kinds
We will gladly take care of them for you – please let us know your wishes at reception.

F

Fitness area
Here you can use state-of-the-art Technogym equipment from 7.15 a.m. to 9.30 p.m. On Mondays and Thursdays, our trainer will be happy to help and advise you (from 3.30 pm to 5.30 p.m.). The fitness room is only open to adults and young people aged 16 and over. Thank you for your understanding.

“Fuggerstube” gourmet restaurant
Built in the late Middle Ages, this parlour is a real gem and the oldest room in our hotel. The name refers to the Fugger miners’ settlements in Alpbach from this period.
Here, we serve an exquisite menu to discerning gourmets from Thursday to Saturday. Fine dining by Hansi Treichl – we are looking forward to your reservation.

G

Games
A large selection of games is available for you at reception.

Garage
We assume no liability for parked cars. You can open the gate with your room key or by pressing the bell. The use of our garage (with its 25 e-charging stations) is free of charge. Please note that the maximum height is 1.95m. 18 carports for higher cars can be found behind our Gipfelstaunen building on parking deck II.

Gift ideas
Our gift shop is filled with gift ideas. Browse around and find beautiful bits and souvenirs for your loved ones.

Guest honours
Guests who visit us for the 3rd, 5th, 10th, 15th time in Alpbachtal are almost part of the village and will be honoured by the municipality.

H

Hairdresser
Our reception will be happy to make an appointment with a local hairdresser.

Hiking equipment
We kindly ask you to leave your hiking boots in the Basecamp – passage through the garage; from here you can take the lift to your room. Hiking poles and hiking maps are available at reception.

I

Internal phone numbers
Direct dial reception: 100 
Direct dial restaurant: 401
Direct dial Vitalquell spa: 107

Internet

  1. Free Wi-Fi throughout the resort 
  2. Password: Boeglerhof2017
  3. Two PCs are available in the lobby (for adults only); for younger guests, there are two PCs with free Wi-Fi in the youth room.
  4. As we want to offer you quiet and relaxing hours in the spa, Wi-Fi is not available in the treatment rooms and sauna area.

Ironing service
Our ironing service is at your disposal; please contact reception (direct dial no. 100).

L

Late check-out
Extend your stay and book a late check-out for €60.00 (subject to availability).

Laundry service
Takes max. 2 days. Please fill the laundry bag that you’ll find in your wardrobe with your dirty laundry and leave it in your room or hand it in at reception.

Luggage storage
You are welcome to leave your luggage with us on the day of departure.

M

Marend afternoon buffet
Marend snack from 2 p.m. to 4 p.m. with warm soups and fresh salads, home-made pastries from the in-house patisserie.

Massages
“Because what you like to do or have done is good for you.” We would like to draw your attention to our massages. You are welcome to make an appointment with our massage therapists via our Vitalquell reception (direct dial no. 107 or no. 100).

Minibar
We fill your minibar once a day with non-alcoholic drinks, which are available to you free of charge. For each additional refill we charge €3.00.

N

Newspaper service
Do you have a favourite newspaper or magazine? We’ll get it for you – and book the amount due to your room bill.

P

Packages
Are you on the lookout for the perfect offer? This way! You are welcome to change your stay to a suitable package on the day of arrival.

Physician
The closest general practitioner: Dr. Bletzacher, phone no. +43 5336 20044

Pillow menu
For a good night’s sleep, we offer you a selection of different pillows. Please inform reception of your individual wishes by 7 p.m. Sweet dreams!

Place of peace
A chapel for all religions. You’ll find the chapel and the reading room behind the hotel (exit 3rd floor on the right).

Pool
Our pool is open between 7.15 and 9.30 p.m. for you.

R

Reception
Our reception is staffed from 7 a.m. to 10 p.m. The reception team will be happy to inform you about all current activities, events, excursions, or village-and-valley events (direct dial no. 100).

Restaurant
Our restaurant is open every morning from 7.30 a.m. to 10 a.m. for you. In the afternoon, we look forward to welcoming you between 2 p.m. and 4 p.m. In the evening, our restaurant manager Stefanie and her service team await you for dinner from 6.30 p.m. to 8 p.m.

Room card
If you’ll return to the hotel after 10 p.m., we kindly ask you to take your room card with you, as the front door will be locked.

Room service
Request between 7.30 a.m. and 9.30 p.m. by calling 401 (drink service €5.00, food service €10.00).

Rucksack
In your room you will find a Böglerhof rucksack, which you are welcome to use during your stay. You can purchase one of these rucksacks at reception for €39.00.

S

Sauna/Infrared cabin
Our saunas are open between 1 p.m. and 9 p.m. for you. Please refer to the pool and sauna information for the exact opening hours.

Shoe polishing machine
At your disposal: In front of Bögler’s bar on the left, below the stairs.

Single occupancy
Supplement for single occupancy of suites and double rooms: €42.00 per person/night

Smoking
Due to legal reasons, our restaurants as well as Bögler’s bar are non-smoking areas. Our small smoking lounge – next to Bögler’s bar – is at your disposal.

Spa
Our Vitalquell spa is at your disposal from 10 a.m. to 7 p.m. and our spa team is looking forward to pampering you. The Vitalquell area is a quiet zone for adults only from the age of 16. Thank you for your understanding.

Spa appointments
In order to be able to guarantee your desired times, we ask you to book your appointment at the Vitalquell reception immediately after your arrival.

Suggestions
It’s all about your holiday – hopefully the most beautiful time of your year – and about Der Böglerhof, our purpose in life. Both are far too important to be negatively influenced by the unspoken. If you have any complaints or suggestions, please don’t hesitate to inform reception directly and immediately. We’ll do everything we can to grant your wishes!

Sunbed
We have a modern sunbed for you. Coins are available at reception. 5 min. €5.00

T

Teen lounge
For our young guests, with billiards, game machines, and internet station: open daily from 7.15 a.m. to 9.30 p.m.

Tennis
Our tennis court – located approx. 150m from the hotel – can be used free of charge. Reservations at reception.

Towels
Towels for the pool area can be found in the wellness bag in your room; please take the towels back to your room – we will change them the following day. Sauna towels are available in the sauna area.

V

Valuable items
All our rooms feature a safe. To close or open the safe, please enter your own numeric code. Your valuables are insured up to €1,000.00.

Vouchers
Are you looking for a great and personal gift? Böglerhof’s vouchers are always in season! We will be happy to provide you with a beautifully packaged gift voucher – individually tailored to the recipient.

W

Wake-up call
Set up: Pick up the phone receiver, dial 93, enter the alarm time (e.g. 7 a.m. = 0700); Delete: Pick up the phone receiver, dial 94

Water kettle
We will be happy to provide you with one. Use our premium Alpbach tap water for your tea or coffee. 

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